Manager - Workforce Mngt & Analytics - 12 Month Term in Calgary, ABCompany: WestJet
Location: Calgary, AB
Manager - Workforce Mngt & Analytics - 12 Month Term job in Calgary, AB: 5+ years leadership level experience in producing long term capacity, manpower, and hiring plans in a high volume, complex call center environment. Provide leadership and strategic direction to the forecasting, scheduling, command, reporting and payroll teams. Bachelor’s degree in Business or Mathematics. Must have expert level knowledge of contact center operations, specifically as it relates to...